Not Responding to Reviews Is Costing You Customers (Even With a 4.8 Rating)
TL;DR Not responding to reviews, even glowing ones, quietly damages a local business’s trust and visibility. A 4.8-star rating with zero owner responses signals absence, not excellence, to both customers and search engines. Responding to reviews, especially the good ones, is one of the simplest, lowest-cost ways to build deeper trust, improve local SEO, and … Read more